Shipping policy

At KOA’S, we want to make shopping for everyday essentials convenient and reliable. This Shipping Policy explains how we process orders, ship products, and offer local pickup and delivery.

Order Processing Time

Orders generally require 3–7 business days to process before they ship. Processing includes order review, product preparation, packaging, and fulfillment.

Business days do not include weekends or applicable holidays. Processing times may be longer during holidays, promotional periods, high order volumes, or other circumstances beyond our control.

You will receive an order confirmation after placing your order. An order confirmation does not mean that your order has shipped.

Shipping Methods and Delivery Estimates

KOA’S plans to offer multiple shipping speeds for eligible orders, which may include:

  • Standard Shipping: Our regular shipping option.

  • Expedited Shipping: A faster shipping option when available.

  • Express Shipping: A priority shipping option when available.

Available shipping methods, charges, and estimated delivery information will be displayed at checkout when available. Options may vary based on the destination, package size, weight, product eligibility, and carrier services.

Our standard order processing time is 3–7 business days. Processing time is separate from shipping transit time, which begins after the carrier receives your package.

Selecting expedited or express shipping does not necessarily shorten order processing time. Any applicable processing or delivery commitments will be communicated when the shipping option is offered.

Delivery dates and transit estimates are not guaranteed unless expressly stated otherwise.

Shipping Rates and Charges

Shipping charges, if applicable, will be calculated or displayed during checkout before you complete your purchase.

Rates may vary based on your order, package dimensions and weight, delivery destination, and selected shipping service.

Any free-shipping offers, discounts, or special shipping promotions will be subject to the terms communicated with the offer.

Order Tracking

When tracking information is available, KOA’S will provide it through the order notification or shipping confirmation process.

Please allow time for the carrier to receive, scan, and update tracking information after your order ships. Carrier tracking updates and delivery progress may depend on the carrier's systems and operations.

Local Pickup

KOA’S may offer local pickup for eligible orders at designated pickup locations.

If local pickup is available for your order, the option and applicable instructions will be provided during checkout or through a separate order notification.

Please wait until you receive confirmation that your order is ready before traveling to the pickup location.

Pickup locations, available times, eligibility, and any applicable requirements will be communicated when the pickup option is offered. If you cannot collect your order within the communicated pickup period, contact us to discuss available arrangements.

Local Delivery

KOA’S may offer local delivery for eligible orders within designated service areas.

Availability, delivery charges, minimum order requirements, scheduling options, and delivery instructions will be communicated at checkout or before the order is finalized, as applicable.

Local delivery availability may depend on your address, product availability, order size, and operational capacity. Placing an order does not guarantee that local delivery will be available for every address.

If additional information is needed to complete your delivery, KOA’S may contact you using the contact information provided with your order.

Shipping Address and Order Accuracy

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please review your order details carefully before submitting your purchase. If you notice an error, contact KOA’S as soon as possible at support@shopkoas.com.

We cannot guarantee that an address or order change can be made after processing or shipment has begun.

Additional charges, delays, or delivery issues resulting from an incorrect or incomplete address may require further arrangements, subject to applicable law and the circumstances of the order.

Delayed, Lost, or Missing Packages

Shipping delays may occur because of weather, carrier disruptions, holidays, high shipping volumes, incorrect address information, or other circumstances outside our control.

If tracking indicates that a package is delayed, allow reasonable time for the carrier to update its information.

If your package appears lost, is marked as delivered but cannot be located, or has not arrived within the applicable delivery estimate, contact us at support@shopkoas.com with your order number and tracking information, if available.

We will review the information and determine appropriate next steps based on the circumstances, carrier findings, and applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact support@shopkoas.com as soon as possible.

Include your order number, a description of the issue, and photographs when appropriate.

Please contact us before returning the item so we can review the issue and provide instructions. Eligible issues will be handled in accordance with our Return & Refund Policy and applicable law.

Product Availability and Split Shipments

Product availability and fulfillment requirements may affect processing and shipping. Where available, an order may be fulfilled in more than one shipment.

If a product becomes unavailable after an order is placed, KOA’S may contact you regarding available options and any applicable refund or cancellation.

Contact Us

For questions about shipping, order tracking, local pickup, or local delivery, please contact:

Email: support@shopkoas.com

Please include your KOA’S order number so we can assist you as efficiently as possible.

For information about eligible returns and refunds, please review our Return & Refund Policy.