Our Commitment to Accessibility
KOA’S is committed to making our online store accessible and welcoming to as many customers as possible, including people with disabilities.
We believe everyone should have the opportunity to browse our products, learn about our services, and shop for everyday essentials with confidence. We are working to improve the accessibility and usability of our website as we continue to develop our online shopping experience.
Ongoing Accessibility Efforts
We aim to make our website easier to navigate and use across different devices and assistive technologies. Our ongoing efforts may include reviewing website navigation, text readability, color contrast, image descriptions, links, forms, and the overall shopping and checkout experience.
We recognize that accessibility is an ongoing process and that some parts of our website may not yet be fully accessible to every customer. We will continue to review our website and look for opportunities to improve.
Need Accessibility Assistance?
If you experience difficulty accessing any part of the KOA’S website, browsing products, placing an order, or using a website feature, we welcome your feedback.
Please contact us at support@shopkoas.com. If you are unable to access our website or need assistance completing a purchase, let us know how we can help, and we will make reasonable efforts to assist you.
When contacting us, you may include:
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A brief description of the accessibility issue.
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The webpage or feature where the issue occurred, if known.
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The device or assistive technology you were using, if you are comfortable sharing that information.
Customers who are deaf or hard of hearing, or who prefer not to use voice communication, may contact us by email. We will work with you to identify an appropriate way to provide assistance.
Third-Party Websites
Our website may contain links to third-party websites that KOA’S does not own or control. We cannot guarantee the accessibility of those websites or their content.
If you experience an accessibility issue with a third-party website linked from our store, you may contact us and let us know. Where reasonably possible, we will consider your feedback and may attempt to notify the relevant website operator.
Contact Us
For accessibility questions, concerns, feedback, or assistance, please contact:
KOA’S Customer Support
Email: support@shopkoas.com
We appreciate your feedback and are committed to continuing to improve the KOA’S shopping experience for everyone.